Refund policy
Refund & Return Policy - ππππβπΈππΈπππ
Effective Date: October 8, 2024
Website: getluminavault.com
Thank you for shopping at ππππβπΈππΈπππ. We truly value your trust and strive to deliver the best international shopping experience. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received itβunworn, unused, with tags, and in its original packaging.
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2. How to Initiate a Return
To start a return, you can contact us at support@getluminavault.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. International Return Shipping Costs
Since ππππβπΈππΈπππ Store operates globally, customers are responsible for covering their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect. Shipping costs are non-refundable.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, youβll be automatically refunded on your original payment method within 7β10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
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5. Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Contact Us
If you have any questions regarding our Return and Refund Policy, please reach out to us at:
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Email: support@getluminavault.com